AFR Export Specialist

Job Purpose The Airfreight Export Specialist manages export shipments on a door-to-door basis in line with the “One File, One Operator” principle. The role is responsible for coordinating the end-to-end shipment process, ensuring operational excellence, accurate financial management, and a positive customer experience while maximizing profitability.

Key Responsibilities

• Manage Airfreight Export shipments from pick-up through final delivery, ensuring smooth end-to-end execution.
• Create and maintain shipment files, HAWBs, bookings, export documentation, and accurate milestone data in CargoWise One (CW1).
• Coordinate with airlines, airport and destination offices, gateway teams, and network partners throughout the shipment lifecycle.
• Proactively manage shipment exceptions, flight disruptions, offloads, customs delays, and other operational irregularities, driving timely service recovery.
• Ensure accurate and timely cost, revenue, accrual, WIP, and invoicing processes while monitoring key operational and financial KPIs, including data quality, billing timeliness, revenue leakage, and file profitability.
• Drive GP growth and identify operational risks and process improvement opportunities to enhance efficiency, profitability, and service quality.
• Prepare spot quotations and customer offers and follow up on commercial opportunities.
• Maintain effective communication with customers and internal stakeholders, ensuring a high-quality customer experience.
• Support new customer implementations, account transitions, SOP compliance, and operational readiness for new business.
• Ensure Life Sciences & Healthcare shipments comply with applicable GxP standards.
• Support business development activities for assigned accounts and promote relevant DHL services.
• Ensure compliance with internal procedures and applicable regulations.

Knowledge, Skills & Experience

• Bachelor’s degree.
• Minimum 3 years of Airfreight Export operations experience, with strong knowledge of airline booking processes, export customs procedures, and international airfreight operations.
• Experience with CargoWise One (CW1) and digital freight forwarding systems is preferred.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office, particularly Excel.
• Strong commercial and financial mindset, with an understanding of GP, WIP, accruals, revenue leakage, and file profitability.
• Proven ability to manage multiple priority shipments and operational escalations in a fast-paced environment while maintaining accuracy and service quality.
• Strong planning, problem-solving, multitasking, relationship-building, and cross-functional coordination skills.
• Customer-focused, proactive, and solution-oriented approach.
• IATA Dangerous Goods certification is preferred.
• Residence in İstanbul.
• No military service obligation for male candidates.

Izvor: https://www.linkedin.com/jobs/view/4483763843/

Nivo: senior